Terms of Service

1. Who you are and who we are

We provide Scanby, a platform that helps hospitality businesses create and publish digital menus and, depending on the plan, related ordering and notification features.

If you are using the site only as a visitor, these Terms still apply. If you create an account on app.scanby.cloud, you are a "Customer" and the commercial relationship for your subscription and account is with us under these Terms and any plan you select. Contact: info@scanby.com. Our public site may be served from a domain like scanby.gr; the app is at app.scanby.cloud.

2. The Services

The Services are provided over the internet; availability may vary. We do not guarantee uninterrupted or error-free operation. Features depend on the product plan you select and on third-party services (e.g. hosting) outside our direct control. We may change, add, or remove features; when changes materially affect paid plans, we will take reasonable steps to notify you (e.g. by email to your account or an in-app notice) where that is required by law or contract.

3. Your account and age

To use the application you must create an account with accurate information and keep your password secure. You are responsible for activity under your account. You must be at least 16 years old (or the age of digital consent in your country, if higher) to create an account. If you use the Services on behalf of a business, you confirm you are authorized to bind that business to these Terms.

4. Acceptable use

You agree not to misuse the Services, including: attempting to gain unauthorized access; interfering with the Services or our infrastructure; using the Services to distribute malware, spam, or illegal content; scraping or reselling the Services in violation of our technical limits; or using the Services in a way that infringes others' rights or violates applicable law (including defamation, IP infringement, and consumer law).

We may suspend or terminate access if we reasonably believe you have violated these rules or to comply with law or protect users.

5. Subscriptions, fees, and tax

Paid plans, pricing, and billing are shown on our site or in the app at the time of purchase. Fees are charged according to the billing cycle and payment method you select. You are responsible for applicable taxes. Trials and promotions are as described in the app or on the website; after a trial ends, continued use of paid features may require a paid plan.

You may cancel your subscription according to the process in the app. Unless otherwise stated, cancellation takes effect at the end of the current paid period. If you have a question about a charge, contact us at info@scanby.com first.

6. Your content and our IP

You retain ownership of the menu and business data you add to the platform. You give us a non-exclusive, worldwide license to host, process, and display that content to operate and improve the Services, including secure backups, support, and product improvement in accordance with our Privacy Policy. You are responsible for having the right to use all content you upload and for compliance with food labeling and any sector rules in your market.

The Scanby name, logo, software, and website design are our intellectual property. Do not use our branding except as we expressly allow. Do not copy or reverse engineer the product except to the limited extent law permits (e.g. for interoperability) despite contractual restrictions may not be enforceable in your jurisdiction.

7. Warranties and liability

The Services are provided "as is" and "as available" to the maximum extent allowed by law. We do not warrant that the Services will be free of defects or fit for a particular purpose, except for any mandatory rights under consumer law that cannot be waived. Our responsibility for a breach of these Terms, negligence, or other claims (except where the law disallows a cap) is limited to the amount you paid to us in the 12 months before the event giving rise to the claim, or, if the claim does not relate to a paid plan, 100 EUR. This does not limit liability for death, personal injury caused by our negligence, fraud, or any liability that cannot be limited by law. We are not liable for loss of profit, data loss, or indirect or consequential loss except where the law does not allow that exclusion to apply to you as a consumer.

8. Term, suspension, and changes to the Terms

We may end or restrict your access to the Services (including for non-payment, breach, or inactivity) as described in the product or in law. You may close your account from the app or by contacting us. We may post updated Terms; material changes to paid customers will be communicated in a reasonable way. Continued use after the change takes effect is acceptance of the updated Terms, unless applicable law gives you a different right. If the changes are not acceptable, you can stop using the Services and, where you have a paid plan, the provisions on cancellation and refunds that apply in your case under consumer law and our policies apply.

9. Governing law, disputes, and contact

Unless your mandatory local law requires otherwise, these Terms are governed by the laws of Greece, and the courts of Greece have jurisdiction for any dispute arising from the Services, without prejudice to the rights of consumers to bring a claim in their home country or to use a mandatory consumer dispute or online dispute platform where applicable. For the EU, you may have access to a European ODR or similar process where that applies.

Contact: info@scanby.com. For data protection, see the Privacy Policy for how to reach us and how to contact a supervisory authority.