Question 1

What is Scanby?

Accepted Answer

Scanby is a digital QR menu platform for restaurants, cafés, bars, and any food & beverage business. Customers scan a QR code and see your menu on their phone instantly - no app download, no login, no waiting.

Question 2

How does the QR menu actually work?

Accepted Answer

You upload your existing menu as photos or a PDF. Our AI reads every item, price, and description and builds a clean digital menu in seconds. You place the QR code on your tables or at the entrance. When a customer points their phone camera at it, your menu opens in their mobile browser - no app needed.

Question 3

Do my customers need to download an app?

Accepted Answer

No. The menu opens directly in the customer's mobile browser. No app, no sign-up, no friction - just scan and view.

Question 4

What types of businesses can use Scanby?

Accepted Answer

Restaurants, cafés, bars, bistros, hotels, food trucks, canteens, and self-service venues. If you have a menu and customers, Scanby works.

Question 5

How long does it take to set up my menu?

Accepted Answer

Most owners go live in under 10 minutes. Upload your existing menu as photos or PDF, review what the AI extracted, tweak colors and logo, and publish. That's it.

Question 6

Can I update my menu after it's live?

Accepted Answer

Yes - edit items, prices, descriptions, images, and availability anytime from the dashboard. Changes go live instantly on every customer's phone. No reprinting, no delays.

Question 7

How many languages does the auto-translation support?

Accepted Answer

Up to 30 languages. Customers switch language directly from the menu - ideal for tourist-heavy areas. Translations are automatic, but you can edit any line to match your tone.

Question 8

How do I get the QR code for my tables?

Accepted Answer

After publishing your menu, download the print-ready QR sticker from the dashboard and print it anywhere. Or order high-quality printed stickers from us with fast delivery - free with an annual plan.

Question 9

Does it work on older phones?

Accepted Answer

Yes. The menu is a lightweight web page that runs on any smartphone made in the last 10 years - iOS or Android - using the built-in camera and browser.

Question 10

Does the customer need Wi-Fi to scan?

Accepted Answer

The customer needs an internet connection (mobile data or your Wi-Fi) to load the menu. We recommend offering guest Wi-Fi for the best experience.

Question 11

Who owns the data and is it GDPR-compliant?

Accepted Answer

You own your menu data - it's yours to export, edit, or delete at any time. Scanby is fully GDPR-compliant and hosted on secure EU infrastructure.

Question 12

What if my menu changes every day?

Accepted Answer

No problem. Toggle items in and out in a single tap, or duplicate your menu and schedule a daily version. Perfect for lunch specials, seasonal items, and rotating menus.

Question 13

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 14-day free trial. No credit card required.

Question 14

What happens when my trial ends?

Accepted Answer

You have 24 hours to upgrade to a paid plan. If you don't upgrade, your menu is paused (not deleted) until you choose a plan.

Question 15

Can I switch or cancel my plan anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from the dashboard at any time. Changes take effect on your next billing cycle - no long-term contracts.

Question 16

What happens to my menu if I cancel?

Accepted Answer

Your menu and data stay in your account for 30 days after cancellation so you can reactivate without losing anything. After 30 days, data is permanently deleted.

Question 17

Do you offer discounts for annual billing?

Accepted Answer

Yes - annual plans include 2 months free and come with free printed QR stickers delivered to your door.

Frequently asked questions

The basics

Using Scanby

Pricing & plans

Technical & data

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