Question 1

What is Scanby?

Accepted Answer

Scanby is a digital hospitality platform for restaurants, cafés, bars, hotels, food trucks, and self-service venues. It covers the full flow: digital menu, staff and guest ordering, and payments with cloud fiscal register (myDATA/AADE) - from one platform. Guests scan or staff order from any device; no app download, no dedicated hardware beyond an optional order printer.

Question 2

What products does Scanby offer?

Accepted Answer

Four standalone plans: Scanby Menu (digital menu only), Scanby Waitor (staff-only ordering), Scanby Order (guest QR ordering plus staff ordering), and Scanby Pay (payments-only POS and cloud cash register). Scanby Pay is also available as an add-on to Waitor or Order.

Question 3

Do my customers need to download an app?

Accepted Answer

No. Menus and ordering open in the mobile browser - no download, no sign-up. Staff use the same browser-based dashboard on any phone, tablet, or laptop.

Question 4

What types of businesses can use Scanby?

Accepted Answer

Restaurants, cafés, bars, bistros, hotels, food trucks, beach bars, canteens, and self-service venues. If you serve food or drinks, Scanby fits.

Question 5

Do I need QR codes?

Accepted Answer

Only for Scanby Menu (guests browse) or Scanby Order (guests order from their phone). Scanby Waitor and Scanby Pay work without guest QR - staff take orders or process payments from their own devices.

Question 6

How long does setup take?

Accepted Answer

Most venues go live in under 10 minutes. Upload photos or a PDF, review what the AI extracted, tweak branding, and publish.

Question 7

Can I update prices and items after going live?

Accepted Answer

Yes. Edit items, prices, descriptions, images, and availability anytime from the dashboard. Changes sync instantly on every device - no reprints, no delays.

Question 8

How many languages are supported?

Accepted Answer

Up to 30 auto-translations. Guests switch language on the menu; you can edit any line from the dashboard.

Question 9

How do I get QR stickers for my tables?

Accepted Answer

After publishing, download the print-ready QR sticker from the dashboard and print it anywhere. Or order high-quality printed stickers from us - free with an annual plan.

Question 10

How does staff ordering work?

Accepted Answer

With Scanby Waitor or Scanby Order, your team browses the catalog on any device and sends tickets to the kitchen or bar instantly. Table and counter routing keeps every order organised - no guest QR required on Waitor.

Question 11

Can I take payments and issue receipts?

Accepted Answer

Yes. Add Scanby Pay standalone or as an add-on to Waitor or Order. Accept card, Apple Pay, Google Pay, and cash via Viva, with automatic myDATA receipts to AADE - no separate cash register.

Question 12

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 14-day free trial. No credit card required.

Question 13

What happens when my trial ends?

Accepted Answer

You have 24 hours to upgrade to a paid plan. If you don't upgrade, your account is paused (not deleted) until you choose a plan.

Question 14

Can I switch or cancel my plan anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from the dashboard at any time. Changes take effect on your next billing cycle - no long-term contracts.

Question 15

What happens to my data if I cancel?

Accepted Answer

Your menu and data stay in your account for 30 days after cancellation so you can reactivate without losing anything. After 30 days, data is permanently deleted.

Question 16

Do you offer discounts for annual billing?

Accepted Answer

Yes - annual plans include 2 months free and come with free printed QR stickers delivered to your venue.

Question 17

How much does each plan cost?

Accepted Answer

Scanby Menu from €10.99/month (€8.99 billed annually), Scanby Waitor from €18.99/month (€15.99 annually), Scanby Order from €22.99/month (€18.99 annually), Scanby Pay from €26.99/month (€21.99 annually). Scanby Pay add-on for Waitor or Order: +€12.99/month (+€9.99 annually).

Question 18

Does it work on older phones?

Accepted Answer

Yes. Scanby runs as a lightweight web app on any smartphone from the last 10 years - iOS or Android - using the built-in browser.

Question 19

Does the customer need Wi-Fi to scan?

Accepted Answer

Guests need an internet connection (mobile data or your Wi-Fi) to load the menu or place an order. We recommend offering guest Wi-Fi for the best experience.

Question 20

Who owns the data and is it GDPR-compliant?

Accepted Answer

You own your menu and order data - export, edit, or delete it anytime. Scanby is fully GDPR-compliant and hosted on secure EU infrastructure.

Question 21

What if my menu changes every day?

Accepted Answer

Toggle items in and out in a single tap, or duplicate your menu and schedule a daily version. Perfect for lunch specials, seasonal items, and rotating menus.

Question 22

Does Scanby handle myDATA and AADE compliance?

Accepted Answer

With Scanby Pay, every transaction is reported to myDATA in real time with the correct VAT per line item. Payments run through Viva; you issue receipts by print, email, or SMS without a separate ταμειακή.

Question 23

How long does setup take?

Accepted Answer

Most venues go live in under 10 minutes. Upload photos or a PDF, review what the AI extracted, tweak branding, and publish.

Question 24

Do guests need an app?

Accepted Answer

No. The menu opens in the phone browser after scanning - no app download.

Question 25

How many languages are supported?

Accepted Answer

Up to 30 auto-translations. Guests switch language on the menu; you can edit any line from the dashboard.

Question 26

Is there a free trial?

Accepted Answer

Yes - 14-day free trial. No credit card required.

Question 27

Can I update prices and items after going live?

Accepted Answer

Yes. Changes sync instantly on every guest phone. No reprints, no delays.

Question 28

Does my menu show up on Google?

Accepted Answer

Yes. Your menu is public and can be found through search engines like Google, so your customers can easily find it online.

Question 29

Where do guest reviews show up, and are they public?

Accepted Answer

They are private. Ratings and comments land on the Reviews page in your dashboard and never appear on your menu or anywhere public. Guests are asked to rate after about 10 minutes on your menu, one rating per device. The only public step is optional: paste your Google review link in the dashboard and guests who gave 5 stars are invited to say it on Google too.

Question 30

Can I have a QR menu and orders but ONLY from staff?

Accepted Answer

Yes. You can turn off table ordering through the QR menu and keep a plain QR menu with orders taken only by staff.

Question 31

How do table QR codes work?

Accepted Answer

Each table gets its own QR so orders route correctly. Guests scan, build a cart, and send - you see the ticket instantly on phone, tablet, or printer.

Question 32

Can staff still take orders manually?

Accepted Answer

Yes. QR ordering reduces verbal back-and-forth; staff can still manage and update orders from the same dashboard.

Question 33

Is there a free trial?

Accepted Answer

Yes - 14-day free trial. No credit card required.

Question 34

Can I upgrade to payments later?

Accepted Answer

Yes! Add Scanby Pay whenever you want for an extra €9.99/mo on the annual plan.

Question 35

What if I only need a menu without ordering?

Accepted Answer

Use the Scanby Menu plan - same scan experience without the ordering flow. You can upgrade when you are ready.

Question 36

Can guests rate their order, and is the rating public?

Accepted Answer

Guests are asked to rate each order from 1 to 5 stars right after they send it. The rating is private: you read it on the Reviews page in your dashboard, with the order number and table next to it, and nothing is published on your menu. Add your Google review link and guests who gave 5 stars see an optional invite to review you on Google.

Question 37

How is Scanby Waitor different from Scanby Order?

Accepted Answer

Scanby Waitor is staff-only - your team takes every order on a phone or tablet. Scanby Order adds guest QR menu and table ordering from the customer's phone, plus everything Waitor includes for staff.

Question 38

How does order printing work?

Accepted Answer

You connect a LAN (network) printer to your network and Scanby detects it automatically once it is online. You can also get a ready-to-use printer from us.

Question 39

Can I accept payments and issue receipts?

Accepted Answer

Yes! By adding Scanby Pay to Scanby Waitor you can get paid for orders, use your phone as a POS terminal for card payments, issue receipts, and run a cloud cash register.

Question 40

Can I upgrade to Scanby Order later?

Accepted Answer

Yes. Turn on guest QR menu and table ordering anytime from the dashboard - your menu and order history carry over.

Question 41

What devices can staff use?

Accepted Answer

Any modern phone, tablet, or laptop with a browser. No app install, no dedicated POS hardware required.

Question 42

Is there a free trial?

Accepted Answer

Yes - 14-day free trial. No credit card required.

Question 43

How fast is the process?

Accepted Answer

Signing up takes about 5 minutes - easy, with no technical knowledge needed. Your account is activated the same day, and you also need to approve Viva as your invoicing provider on TaxisNet (we provide instructions).

Question 44

Does Scanby cover myDATA and ΑΑΔΕ obligations?

Accepted Answer

Yes. Every receipt or invoice is submitted to myDATA in real time - with no need for a Z report.

Question 45

Do I need a physical ταμειακή or POS?

Accepted Answer

No. The Scanby cloud cash register is enough on its own and works across all your devices. You can also use any Android device with NFC (every modern smartphone) as a POS, or connect a terminal.

Question 46

How do customers receive their receipt?

Accepted Answer

Print from POS or a network printer, or send automatically by email or SMS - you decide per channel (table, counter, self-service).

Question 47

Where does the money go?

Accepted Answer

Settlements run through Viva to your business IBAN. You see full transaction history in Scanby and in your Viva merchant portal.

Question 48

How does cost compare to a traditional POS + ταμειακή?

Accepted Answer

You pay only your Scanby subscription plus Viva's standard commission (~1.69%) on card transactions. You need no equipment at all and no cash register rental.

Question 49

Can I combine Scanby Pay with Scanby Waitor or Scanby Order?

Accepted Answer

Yes. Scanby Pay is available standalone, or as an add-on to Scanby Waitor and Scanby Order - the same payments, cloud cash register, and myDATA features on top of your ordering plan.

Question 50

Can guests split the bill?

Accepted Answer

Yes. When Scanby Pay runs with Scanby Order or Scanby Waitor, one order can be settled in several parts - equally per guest, by selected items, or in custom amounts. Each part is paid by card terminal, cash, or a QR link the guest opens on their own phone, the remaining balance is tracked live on every device, and each part can get its own myDATA receipt.

Frequently asked questions

The basics

Using Scanby

Pricing & plans

Technical & data

Scanby Menu - common questions

Table ordering - common questions

Staff ordering - common questions

Payments & compliance - common questions

Ready to upgrade your business?